Council proposes closure of Willows residential care home on Hexham Road

Reading Borough Council have asked for public feedback on their proposal to close the Willows residential care home on Hexham Road in Whitley. Responses need to be returned by 24 October.

The council propose to move the remaining residents at the Willows to Charles Clore Court in Tilehurst. RBC says:

At present there are 27 empty rooms, with just three people with care needs who live at the home on a permanent basis, which will shortly be reducing to two people.

The needs of current residents and wider service users are our top priority and the two remaining residents will be assessed to ensure that they are provided with appropriate alternative services before the changes take place.

The Care Quality Commission (CQC) inspected the Willows in March 2018 and said that it ‘required improvement’ because they had failed to provide required notifications to CQC in time. Charles Clore Court was last inspected in July 2016, when the CQC described it as ‘good’.

Residents and family carers who need help to can contact Healthwatch Reading by phone on 0118 937 2295 or by email at

You can give your response online at the RBC consultation website, or you can send an email to or telephone the council 0118 937 4277 to ask for a paper copy which you can post back to them.

  1. Review of Reading’s Reablement Service and The Willows Residential Care Home
  2. Council seeks public views on plans to close The Willows Care Home in Whitley
  3. CQC says the Willows residential home on Hexham Road “requires improvement”
  4. CQC report into Charles Clore Court
  5. Healthwatch Reading

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