CQC says the Willows residential home on Hexham Road “requires improvement”

The English health and social care regulator, the Care Quality Commission (CQC), inspected the Willows Specialist Dementia Unit and Intermediate Care Service on Hexham Road in March and said that it “requires improvement.”

The Willows is a residential home in Whitley for people over 65 and is run by Reading Borough Council.

The CQC said that the home was safe, effective, caring and responsive but because the registered manager failed to provide required notifications to the CQC in time, they had to downgrade their rating.

Other than this bureaucratic failure, the CQC was complimentary on the quality of the service:

We saw care was provided with kindness and compassion at all times. People told us they were happy with their care and support.

People confirmed staff respected their privacy and dignity. People were able to engage in activities, spend time with their visitors or if they chose be by themselves.

Staff felt the management was approachable and supportive, and they communicated well to ensure smooth running of the service.

Staff were knowledgeable and focused on following the best practice to make sure people were supported appropriately.


Links
  1. CQC report into The Willows Specialist Dementia Unit and Intermediate Care Service
  2. CQC ratings
  3. Berkshire West Clinical Commissioning Group
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