Healthwatch Reading has won an award for their project to find out how people use the Royal Berkshire’s accident and emergency department.
Healthwatch Reading, a publically funded charity that works to improve the town’s health and care services, discovered that more than half of people using the hospital’s emergency deparment had looked for help from other services first, and of these, nearly 8 in 10 said the service they had initially contacted had advised them to go to hospital.
The more that people share their ideas, experiences and concerns about NHS and social care, the more services can understand when improvements are needed.
- Healthwatch Reading wins national award
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- Why people go to A&E at the Royal Berkshire Hospital