The CQC reported that the practice had made some improvements since the previous inspection in January 2015, but had failed to address all of the issues raised then. The report states that the practice currently fails to manage some risks to patients and staff and needs to improve outcomes for patients with dementia or learning disabilities. The overall rating for the surgery remains ‘requires improvement’.
Governance of the practice was rated inadequate:
Some staff had not received mandatory training relevant to their role including infection control, fire safety and health and safety.
Staff we spoke with… were not able to produce any evidence that emergency equipment was checked regularly.
The CQC also said the practice was caring and responsive:
Members of staff were courteous and very helpful to patients and treated them with dignity and respect.
The demands of the practice population were understood and systems were in place to address… the way services were delivered.